Privacy Policy

1. Information We Collect

From Agents (Clients)

When you create an account and use the Service, we collect:

• Account information: Name, email address, phone number, and brokerage name.
• Listing data: Property details, descriptions, images, and related content you provide for your chatbot.
• Payment information: Billing details processed securely through Stripe. We do not store your full credit card number on our servers.
• Usage data: How you interact with the Service, including login activity and dashboard usage.

From End Users (Leads)

When a Lead interacts with an Agent's chatbot, we may collect:

• Contact information: Name, email address, and phone number (when voluntarily provided during the conversation).
• Qualification data: Budget range, timeline, pre-approval status, and property preferences shared during the chat.
• Conversation logs: The full text of conversations with the AI chatbot.
• Technical data: IP address, browser type, device type, and referring URL.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Power AI chatbot conversations — including sending conversation data to our AI provider for processing (see Section 3).
• Qualify leads and deliver lead information to Agents.
• Schedule showings and send appointment notifications.
• Process payments and manage subscriptions.
• Send transactional emails (receipts, alerts, updates).
• Improve and optimize the Service, including AI response quality.
• Detect and prevent fraud, abuse, or security issues.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We share data only with the following third-party service providers, solely to operate the Service:

We may also share information when required by law, to protect our rights, or in connection with a business transfer (such as a merger or acquisition).

4. Data Retention

• Agent account data is retained for the duration of your subscription and up to 90 days after account termination, unless you request earlier deletion.
• Lead/conversation datais retained for the Agent's subscription period. After an Agent's account is terminated, lead data is deleted within 90 days.
• Payment records may be retained longer as required for tax, accounting, or legal compliance.

You may request deletion of your data at any time by contacting us (see Contact Us).

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS/HTTPS) and at rest.
• Secure payment processing through Stripe (PCI-DSS compliant).
• Access controls limiting who can view personal data.
• Regular security reviews of our infrastructure.

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

• Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete the personal information we have collected about you, subject to certain exceptions (such as legal compliance).
• Right to Opt-Out of Sale: We do not sell personal information. However, you have the right to direct us not to sell your personal information if our practices change in the future.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise any of these rights, contact us at giorgio@getleadpilotai.com with the subject line "CCPA Request." We will respond within 45 days as required by law. We may ask you to verify your identity before processing your request.

7. Cookies & Tracking

We use the following tracking technologies:

• Essential cookies: Required for the Service to function (authentication, session management).
• Analytics: We use Plausible Analytics, a privacy-friendly analytics tool that does not use cookies and does not collect personal data. We also use Vercel Analytics and Speed Insights for performance monitoring.

We do not use advertising trackers or sell data to ad networks.

8. Children's Privacy

The Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at giorgio@getleadpilotai.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify Agents by email and update the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

For questions about this Privacy Policy, to exercise your data rights, or to submit a data-related request, contact us: